Shipping policy

Shipping Policy

Last Updated: February 22, 2026

At Hayaa Bio, we ship laboratory research materials in accordance with applicable logistics, customs, and safety requirements. All products sold are designated strictly for Research and Development use only and are shipped exclusively for laboratory, analytical, or scientific research purposes.

1. Shipping Regions

We currently ship to the following regions:

Gulf Cooperation Council (GCC):
Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Bahrain, and Oman
International Destinations:
Selected countries outside the GCC, subject to carrier availability, customs regulations, and import restrictions

We reserve the right to refuse or cancel shipments to any destination where the import of research chemicals or peptides is restricted, prohibited, or presents regulatory or logistical risk.

2. Order Processing Time

Orders are processed within 12 business hours after payment confirmation, including weekends and public holidays in the Kingdom of Saudi Arabia.

Processing time refers to order verification, quality control, and packaging, and does not include shipping transit time.

Orders flagged for compliance review, address verification, or payment validation may require additional processing time.

3. Shipping Methods & Carriers

We use reputable domestic and international carriers depending on destination, shipment contents, and delivery requirements.

KSA Domestic Shipping:
Typically delivered within 2–10 business days
GCC Shipping:
Typically delivered within 3–10 business days
International Shipping:
Transit times vary by country and carrier and may range from 5-14 business days

All delivery timeframes are estimates only and are not guaranteed.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

Destination
Carrier selection
Special handling requirements (if applicable)

Any applicable taxes, duties, customs fees, or import charges imposed by the destination country are the sole responsibility of the customer.

5. Customs, Duties & Import Compliance

For international orders, customers are solely responsible for:

Ensuring the ordered products are legal to import into their country
Complying with all local laws, regulations, and customs requirements
Paying any customs duties, VAT, brokerage fees, or import taxes

Hayaa Bio is not responsible for:

Delays caused by customs inspections
Shipments held, seized, or rejected by customs authorities
Additional documentation requests made by customs agencies

No refunds or replacements will be issued for shipments delayed, rejected, or confiscated due to customs or regulatory issues.

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Hayaa Bio is not liable for:

Delays or non-delivery caused by incorrect or incomplete addresses
Returned shipments due to address errors

If a shipment is returned to the supplier in China due to address issues, reshipping fees will apply.

7. Risk of Loss

Once an order has been handed over to the shipping carrier, title and risk of loss transfer to the customer.

Hayaa Bio is not responsible for loss, theft, or damage occurring after the shipment is in the carrier’s possession, except where damage is clearly attributable to transit and reported in accordance with our Refund & Return Policy.