Privacy policy

1. MANDATORY RESEARCH USE NOTICE & DISCLAIMER

PLEASE READ CAREFULLY: Hayaa Bio operates this website strictly as a supplier of laboratory and chemical research materials. By using our Services, you acknowledge and agree to the following:

  • Strictly for Research: All products on this site are for Research and Development use only. Products are NOT for human or animal consumption of any kind.

  • KSA Regulatory Status: Statements made within this website have not been evaluated by the Saudi Food & Drug Authority (SFDA). Our products are not intended to diagnose, treat, cure, or prevent any disease.

  • Operational Status: Hayaa Bio is a chemical supplier. It is not a pharmacy, medical provider, healthcare facility, or licensed pharmaceutical compounding establishment under the laws of the Kingdom of Saudi Arabia.

  • Qualified Professionals Only: All products are designated for Research Use Only and are supplied solely for laboratory, analytical, or scientific research purposes to be handled by qualified professionals. No diagnostic, therapeutic, or clinical use is intended or implied.

2. ABOUT OUR SERVICES

Hayaa Bio operates this store and website to provide you, the customer, with a curated shopping experience (the "Services"). Hayaa Bio is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information in compliance with the Kingdom of Saudi Arabia’s Personal Data Protection Law (PDPL).

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection and processing of your personal information.

3. PERSONAL INFORMATION WE COLLECT

We collect "Personal Data" as defined by the KSA National Data Management Organization (NDMO), which identifies or can reasonably be linked to you:

  • Contact Details: Name, billing address, shipping address, phone number, and email.

  • Financial Information: Payment card details and transaction history (processed via secure, encrypted gateways).

  • Account Information: Username, password, and security questions.

  • Device & Usage Data: IP address, browser type, and interaction with our Services through cookies.

4. HOW WE USE YOUR PERSONAL INFORMATION

We process your data based on the legal grounds of Contractual Necessity (to fulfill your order) and Legitimate Interest (to secure our site), specifically for:

  • Fulfillment: To process payments and ship research materials to your specified location.

  • Security & Fraud Prevention: To authenticate accounts and detect illegal or unsafe activity.

  • Compliance: To comply with the laws of the Kingdom of Saudi Arabia or respond to valid legal processes from KSA government agencies.

5. INTERNATIONAL TRANSFERS & DATA RESIDENCY

As Hayaa Bio is powered by Shopify, your information may be transmitted to and stored on servers located outside of the Kingdom of Saudi Arabia.

  • By using our Services, you acknowledge that your data may be processed in jurisdictions that have different data protection laws.

  • We ensure that any such transfer complies with KSA PDPL requirements regarding cross-border data transfer, utilizing standard contractual clauses to ensure your data remains protected.

6. KSA PDPL

Under the KSA Personal Data Protection Law, you have specific rights regarding your data:

  • Right to be Informed: You have the right to know how we use your data (this policy).

  • Right of Access: You may request a copy of the personal data we hold about you.

  • Right to Rectification: You may request that we correct inaccurate or incomplete data.

  • Right to Destruction: You may request that we delete your data when it is no longer needed for the purposes for which it was collected.

  • Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.

To exercise these rights, please contact us at the email address provided below.

7. CHILDREN'S DATA

Our Services are strictly prohibited for use by individuals under the age of 18 (or the legal age of majority in KSA). We do not knowingly collect information from children. Given the nature of our products (Research Use Only), we maintain strict age verification protocols.

8. CONTACT US

If you have questions about our privacy practices, the legal status of our research products, or if you would like to exercise your data rights, please contact us